Refund policy
Refund Policy
FuyuFresh is backed by our 30-Day Freshness Guarantee.
We want you to feel confident trying FuyuFresh Persimmon Soap. If you are not satisfied with your purchase, contact us within 30 days of delivery and we’ll help make it right.
30-Day Freshness Guarantee
To request a refund, email us at:
Please include:
- Your order number
- The email address used at checkout
- A short reason for your refund request
Refund Eligibility
Refund requests must be submitted within 30 days of delivery.
Refunds may be approved if:
- You are not satisfied with the product
- Your item arrived damaged
- You received the wrong item
- Your order was lost or not delivered after carrier investigation
Damaged or Wrong Items
If your item arrives damaged or incorrect, please email us within 7 days of delivery with photos of the item and packaging.
We will review your request and offer a replacement, refund, or other solution.
Refund Processing
If your refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Non-Refundable Items
We may not be able to refund:
- Orders requested after the 30-day guarantee period
- Products purchased from another store or marketplace
- Gift cards
- Orders with incomplete or incorrect customer information
For any refund questions, contact:
Return Policy
We want you to feel confident shopping with FuyuFresh .
If you need help with a return, contact us at:
Return Window
Return requests must be submitted within 30 days of delivery.
30-Day Freshness Guarantee
FuyuFresh is covered by our 30-Day Freshness Guarantee.
If you are not satisfied with your purchase, email us within 30 days of delivery and we’ll help make it right.
Return Eligibility
To request a return, please contact us first.
Depending on the situation, we may ask for:
- Your order number
- Your email address
- Photos of the product
- Photos of damaged packaging, if applicable
Hygiene Notice
Because FuyuFresh is a personal-care product, returned items must be handled carefully for hygiene reasons.
Used or opened items may not always need to be physically returned unless our support team requests it.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include photos so we can review the issue quickly.
Return Shipping
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Do not send items back without contacting us first.
Refunds After Return
Once your return or refund request is reviewed and approved, your refund will be issued to your original payment method.
Refund processing may take 5–10 business days, depending on your bank or payment provider.
Contact
For return support, email: